Privacy policy.

This policy explains what personal information Rise North Ltd (trading as Rise) collects through this website and in the course of our work, why, and what rights you have over it. We collect only what we need to reply to you and to deliver the work you book.

Rise North Ltd is the controller of your personal information. We are a company registered in England and Wales (company no. 12305777), registered office 6 Westmoreland Street, Harrogate, HG1 5AT.

For anything about your data, email enquiries@risenorth.co.uk or call 01423 601162.

Your name, email address and message, plus your company, phone number and project address if you choose to give them. We use these only to reply to your enquiry.

Your name, email address, phone number, the shoot location, your project brief, the services and dates you choose, and your company if you give it. We use these to prepare your quote, check availability and arrange the shoot, including checking the airspace at the location for drone work.

If you contact us directly, we keep what you send us so we can reply and keep a record of what was agreed.

If you book with us, we keep your contact details, project details, invoices and payment records, and the correspondence about the job.

The postcode you type is sent from your browser to postcodes.io, a free postcode service, to suggest matching postcodes and find the location. Our server then receives only that location’s coordinates to check the airspace. We don’t store the postcode or the result, and the tool doesn’t ask for your name or any other detail.

Like any website, our host (Vercel) records basic technical information about each request, such as your IP address, browser type and the page requested. It uses this to deliver the site and keep it secure, and keeps it only for a short period.

Our shoots focus on property, but people can occasionally appear in photos, video or drone footage. If you believe you appear in our work and want it removed or obscured, contact us and we’ll deal with it promptly.

Taking steps at your request before entering into a contract (UK GDPR Article 6(1)(b)).

Performance of a contract (Article 6(1)(b)).

Legal obligation under tax and company law (Article 6(1)(c)).

Our legitimate interests in running and protecting our business (Article 6(1)(f)).

Our legitimate interests in producing the work our clients commission (Article 6(1)(f)).

We don’t sell your information, we don’t use it for automated decision-making, and we won’t add you to a marketing list because you used our forms.

We use a small number of service providers to run the business. They handle your information on our behalf and only on our instructions:

• Vercel hosts this website.
• Resend delivers form submissions to our inbox as email.
• Microsoft 365 hosts our email and calendar, and our internal job-management records (where we track enquiries and bookings) are stored in its OneDrive.
• Xero is our accounting software, for quotes, invoices and payment records.

Some features connect your browser directly to another service, which then sees your IP address and handles it under its own privacy policy:

• postcodes.io receives the postcode you type into the Can I Fly tool.
• OpenStreetMap and Esri supply the map tiles on the Can I Fly page, so they see which map area is being viewed.
• YouTube (Google) supplies our showreel, but only once you press play (see Cookies below).
• WhatsApp (Meta), Instagram and LinkedIn, only if you follow a link to them or message us there.

We may also share information where the law requires it, for example with HMRC, or with the Civil Aviation Authority or air traffic control when we apply for permission to fly a drone at your location.

Some of these providers are based in, or store data in, the United States. Where that happens, the transfer is protected by safeguards recognised under UK law, such as the UK Extension to the EU–US Data Privacy Framework or the UK International Data Transfer Addendum.

If they don’t lead to a booking, deleted within 6 months of our last contact, and usually much sooner.

6 years after the end of the financial year they relate to, as tax and company law require.

A short period set by our host, then deleted automatically.

This website doesn’t use cookies. It has no analytics, advertising or tracking, and it doesn’t store anything on your device. That’s why you don’t see a cookie banner.

The showreel on the home page is embedded using YouTube’s privacy-enhanced mode, and nothing loads from YouTube until you press play. Once you do, YouTube may store data on your device and collect information about your viewing, under Google’s privacy policy. If you’d rather it didn’t, just don’t press play.

Under UK data protection law you have the right to:

• ask for a copy of the personal information we hold about you
• ask us to correct information that’s wrong or incomplete
• ask us to delete your information
• ask us to restrict how we use it, or object to how we use it
• ask for information you gave us to be transferred to you or someone else

Email enquiries@risenorth.co.uk. It’s free, and we’ll respond within one month. Some rights have limits, for example where we must keep records by law, and we’ll explain if one applies.

If you’re unhappy with how we’ve handled your information, please tell us first and we’ll acknowledge your complaint within 30 days. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK data protection regulator: ico.org.uk/make-a-complaint, or call 0303 123 1113.

The website is served only over an encrypted connection (HTTPS), form submissions travel encrypted, and access to the inbox and the systems that hold enquiries is limited to the people at Rise who need it.

If we change how we use personal information, we’ll update this page and the date at the top. See also our terms and conditions.