Terms and conditions.

These terms are between you and Rise North Ltd, trading as Rise (“Rise”, “we”, “us”). We are a company registered in England and Wales (company no. 12305777), registered office 6 Westmoreland Street, Harrogate, HG1 5AT. You can contact us at enquiries@risenorth.co.uk or on 01423 601162.

Sections 2 and 3 are our terms for business clients: anyone booking us in the course of their trade, business or profession, such as estate and letting agents, developers, architects, hospitality operators, agencies and sole traders. If you’re booking as an individual for your own home or personal use, section 4 explains how these terms apply to you. Section 5 applies to anyone using this website.

A booking is only considered confirmed upon receipt of a signed agreement and/or deposit (if applicable).

Payment is due within 30 days of the invoice date unless otherwise agreed in writing.

If payment is late, we may claim interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998. Interest runs daily from the due date at 8% a year above the Bank of England base rate. Fixed compensation is £40 for an invoice under £1,000, £70 for £1,000 to £9,999.99, and £100 for £10,000 or more, and we may also claim our reasonable costs of recovering the debt.

For projects requiring 2 days or more of services, a 50% deposit of the total agreed price is required upon booking to confirm the reservation.

The remaining balance is due within 30 days of the project completion or on the invoice date, whichever is applicable.

For drone operations, flights are subject to weather conditions and safety requirements. If adverse conditions prevent safe operation, the session may be rescheduled at no additional cost.

Clients must ensure that permissions to access the location are granted prior to the agreed shoot date. Any delays caused by a lack of access or other restrictions may be chargeable.

Copyright in all photography, video and other content we produce stays with Rise North Ltd.

Once your invoice is paid in full, you have a non-exclusive, worldwide and permanent licence to use the content to market the property or project it shows: on your website, property portals and listings, brochures, social media, signage and print. No licence applies, and the content must not be used, until payment has been received in full.

The licence is for your own use. Passing the content to anyone else (for example an architect, interior designer, supplier or another agent), using it to promote anything other than the property or project, or selling it needs our written agreement and may carry a release fee. If you need exclusive use, tell us when you book and we’ll agree a release rate.

Unless a release rate for exclusive use is agreed, we may use the content in our own portfolio and marketing.

Cancellations made more than 72 hours before the scheduled start time incur no penalty.

Cancellations made between 24 and 72 hours of the start time will incur a 25% fee of the agreed service rate.

Cancellations within 24 hours of the start time will incur a 50% fee of the agreed service rate.

In the event of unforeseen circumstances (e.g., severe weather, equipment failure, illness), Rise North Ltd. reserves the right to reschedule the session without penalty.

If the client fails to appear or provide access at the agreed time, the session will be treated as a last-minute cancellation and will incur a 50% fee of the agreed service rate.

If you book us as an individual for your own home or personal use, sections 2 and 3 apply to you with the following differences, which come from consumer law. Nothing in these terms affects your statutory rights.

If you book with us remotely (by phone, email, WhatsApp or through our website), you can cancel within 14 days of the day we confirm your booking, without giving a reason. To cancel, email enquiries@risenorth.co.uk or call 01423 601162 and tell us clearly that you want to cancel. If you cancel within this period, we’ll refund any money you’ve paid within 14 days, using the same payment method.

If you’d like your shoot to take place, or our work on it to begin, within the 14 days, we’ll ask you to confirm that in writing. If you then cancel within the 14 days, you pay only for the work we’ve already done, such as planning or a Flight Restriction Zone application, in proportion to the full price. Once we’ve fully delivered the service at your request, the right to cancel ends.

Once the 14-day period has passed, the cancellation fees in section 3 apply.

The Late Payment of Commercial Debts (Interest) Act 1998 does not apply to individuals.

The licence in section 2 applies to you for your own personal use, and for marketing your property if you are selling or letting it.

You don’t have to use this form: any clear statement that you want to cancel is enough. If it’s useful, copy the wording below into an email.

To: Rise North Ltd, 6 Westmoreland Street, Harrogate, HG1 5AT, enquiries@risenorth.co.uk
I give notice that I cancel my contract for the supply of the following service: [service]
Booked on: [date]
Name: [your name]
Address: [your address]
Signature (only if sent on paper): [signature]
Date: [date]

The photographs, video, text and design on this website belong to Rise North Ltd or are used with permission. You may view them and share links to them, but please don’t copy, download or reuse them without our written permission.

Can I Fly is a free planning aid. It draws on published airspace data and live NOTAMs from NATS, which can change at short notice and may be incomplete, out of date or interpreted imperfectly by the tool. Its results are general information, not advice or permission to fly. Anyone flying a drone remains responsible for their own preflight checks against official sources, and for complying with Civil Aviation Authority rules. To the extent the law allows, we accept no liability for decisions made in reliance on the tool.

We work to keep the information on this website accurate, but it may not always be complete or up to date. Prices and availability are confirmed only in a written quote.

Links to other websites, such as Instagram, LinkedIn, YouTube or NATS, are provided for convenience. We aren’t responsible for their content or how they handle your information.

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited or excluded by law.

Our privacy policy explains how we use the information you give us.

We may update these terms from time to time. The version current when you book applies to that booking. These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction over any dispute. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.